Privacy & POPIA Notice

Last updated: July 2026

At Rujan Caravans, we respect your privacy and are committed to protecting your personal information. This notice outlines how we collect, use, store, and protect your data in strict compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Who We Are

Rujan Caravans is a premium pre-owned caravan dealership based in Vereeniging, Gauteng. We buy, sell, repair, and service quality second-hand caravans across the Vaal Triangle and wider Gauteng regions.

  • Responsible Party: Rujan Caravans

  • Physical Location: Vereeniging, Gauteng, South Africa

  • Contact Number: 083 581 8449

2. What Personal Information We Collect

We only collect minimal, necessary information required to assist you with buying, selling, or servicing a caravan. This includes:

  • Contact Information: Your name, phone number, and email address when you fill out an online form, call us, or message us on WhatsApp.

  • Caravan & Vehicle Details: The make, model, year, structural condition, and photos of your caravan when you request a valuation or book a repair slot.

  • Inquiry Content: Any specific details or messages you share regarding stock queries, parts requirements, or structural servicing needs.

3. How We Collect Your Data

Your personal data is collected directly from you when you actively engage with our business:

  • When submitting forms on our website (e.g., Contact, Stock Inquiries, Sell Your Caravan).

  • When reaching out directly via WhatsApp links, phone calls, or emails.

  • When bringing your caravan into our Vereeniging workshop for leak checks, wood rot treatment, or general maintenance.

4. Why We Use Your Information

We process your information solely for legitimate business operations and transactions:

  • To answer your sales stock availability questions.

  • To evaluate your vehicle and provide an accurate cash offer or trade-in value.

  • To schedule, track, and complete physical workshop repair and servicing requests.

  • To process legal licensing, roadworthy documentation, or NATIS registration changes for vehicle transactions.

  • Note: We never sell, lease, or distribute your private contact details to third-party companies for external marketing campaigns.

5. How We Secure and Protect Your Information

We deploy rigorous safety measures to prevent unauthorized data access or loss:

  • Our website is equipped with HTTPS/SSL data encryption, securing any text or photos you send through our digital contact windows.

  • Access to customer data is strictly siloed and limited to authorized Rujan Caravans employees who require it to complete your service.

  • We do not process, capture, or store credit card numbers or financial banking information directly on our website database.

6. Data Retention Limits

We keep your query records only as long as required to resolve your request or complete a sale/repair transaction. For closed financial transactions, vehicle trade-ins, or physical sales, records are stored securely for the statutory timeframe required by South African tax and transport regulations (typically 5 years).

7. Your Legal Rights Under POPIA

As a South African consumer, you hold complete legal control over your private data. You have the right to:

  1. Access: Request a copy of the specific personal data we currently hold for you.

  2. Correction: Request that we instantly update outdated information or correct inaccuracies.

  3. Destruction/Erasure: Instruct us to completely delete your personal information from our databases (unless legally overridden by tax or vehicle registration recording laws).

  4. Objection: Object to our processing of your information on legitimate, non-transactional grounds.

To exercise any of these rights, please contact our team directly at 083 581 8449.

8. Use of Essential Cookies

Our website runs on basic, non-intrusive cookie protocols (such as standard WordPress session tags) to ensure layout configurations display optimally across desktop and mobile screens. We do not utilize intrusive tracking tools or behavioral profile building scripts.

9. Right to Lodge a Complaint

If you believe Rujan Caravans has handled your private data unfairly or failed to comply with POPIA protocols, you maintain the legal right to submit an issue directly to the South African regulatory body:

  • The Information Regulator (South Africa)

  • Website: inforegulator.org.za

  • Enquiry Email: complaints.bi@inforegulator.org.za


Changes to This Notice

We may update this POPIA notice from time to time. Any changes will be posted on this page with an updated date.

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